Terms and Conditions
Welcome to Zhopit .These Terms and Conditions (“Terms”) govern your access to and use of our website/app www.zhopit.com (“Platform”), owned and operated by Rithwin E-Tails, a company registered in India and have Registered office at 2/9F, S.R.Nagar North, Near Tirupur Kumaran college, Mangalam Road, Andipalayam, Tirupur – 641687.
For the purpose of these Terms And Conditions, wherever the context so requires “you” of “User” shall mean any natural or legal person who has agreed to become a buyer on platform by providing data while registering on the platform as Registered User. The term “Zhopit”, “We”, “Us”, “Our” shall Mean Rithwin E-Tails and its affiliates.
When You use any of the services provided by Us through the Platform, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms and conditions and shall be considered as part and parcel of this Terms and conditions. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms and conditions, at any time without any prior written notice to You. You shall ensure to review these Terms and conditions periodically for updates/changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms and conditions, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. By impliedly or expressly accepting these Terms and conditions, You also accept and agree to be bound by Zhopit Policies including but not limited to Privacy Policy as amended from time to time.
By using our Platform, you agree to be bound by these Terms.
If you do not agree, please do not use our services.
1. Eligibility
You must be at least 18 years old to use this platform. By registering, you confirm that you are legally capable to enter into a binding contract, you agree to comply with all applicable laws and regulations and the information you provide is accurate and complete.
2. Services Offered
Zhopit provides a Internet-based service through the Platform which enables Users to purchase merchandise such as Clothing, Home Textiles, Fabrics, Jewellery, accessories, Home Utilities, Health care, Games, Toys, Electronics,Books and Stationaries from the platform Inventory and Third party Sellers (collectively, “Products”). The Products can be purchased through the Platform through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, exchange policy, return policy, etc. (which are found on the Platform and all of which are incorporated here by reference). It is clarified that at the time of creating a return request, users are required to confirm (via a check box click) that the product being returned is unused and has the original tags intact. If the product returned by the user is used, damaged or if the original tags are missing, the user’s return request shall be declined, and the said product shall be re-shipped back to the customer. In the event that the return request is declined, the user shall not be eligible for a refund, and Zhopit assumes no liability in this regard. Further, in the event that the user fails to accept the receipt of the said re-shipped product, the user shall continue to be not eligible for a refund, and Zhopit assumes no liability with respect to the return or refund for the said re-shipped product. In addition, these Terms and Conditions may be further supplemented by Product specific conditions, which may be displayed with that Product.
Zhopit does not warrant that Product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
3. Account Registration
If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or not in accordance with this Terms and Conditions, We shall have the right to indefinitely suspend or terminate or block Your access on the Platform.
If there is reason to believe that there is likely to be a breach of security or misuse of Your account, We may request You to change the password or we may suspend Your account without any liability to Zhopit, for such period of time as we deem appropriate in the circumstances. We shall not be liable for any loss or damage arising from Your failure to comply with this provision.
Your mobile phone number and email address are treated as Your primary identifiers on the Platform. It is your responsibility to ensure that Your mobile phone number and your email address are up to date on the Platform at all times. You agree to notify Us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through an OTP verification. You agree that Zhopit shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your Account in cases, including, where You have failed to update Your revised mobile phone number and/or e-mail address on the Platform. You agree to immediately notify Zhopit of any unauthorized use/breach of your password or account.
If You share or allow others to have access to Your account on the Platform (“Account”), by creating separate profiles under Your Account, or otherwise, they will be able to view and access Your Account information, You shall be solely liable and responsible for all the activities undertaken under Your Account, and any consequences therefrom
4. Pricing and Payments
All prices are in INR and inclusive of applicable GST unless otherwise stated. We reserve the right to change prices or discontinue products at any time. Payments are processed via secure third-party gateways. We do not store any card/banking information. You shall comply with all the applicable laws.
You understand, accept and agree that the payment facility provided by Zhopit is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, collection and remittance facility for the Transactions on the Zhopit Platform using the existing authorized banking infrastructure and Credit Card payment gateway networks.
User’s arrangement with Issuing Bank: All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the User and the respective Issuing Bank and payment instrument issuing company. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between User and the respective Issuing Bank.
5. Cashback and Referral Credit
We may offer cashback and referral rewards in the form of store credits. Store credits are non-transferable and cannot be exchanged for cash. Credits may have an expiration date and can only be redeemed on future purchases on our platform. Misuse of the referral program (e.g., self-referrals) will lead to account suspension and forfeiture of credits. By agreeing these terms and conditions we assume that you comply with our Cashback and Referral program policy of our platform.
6. Order Processing, Delivery & Cancellations
Orders are processed upon successful payment. Estimated delivery times may vary by location and seller. You may cancel your order before it is dispatched. Once shipped, the order cannot be cancelled. We reserve the right to cancel any order due to stock unavailability, payment issues, or suspected fraud. By agreeing these terms and conditions we assume that you comply with our Order processing, Delivery and Cancellation policy of our platform.
7. Returns, Exchanges & Refunds
Return & Exchange eligibility depends on the product category and our Return & Exchange policy. Refunds (if applicable) will be processed via the original payment method or as store credit, as applicable. Items must be returned in their original condition with tags and packaging intact. By agreeing these terms and conditions we assume that you comply with our Returns, Exchanges and Refund policy of our platform.
8. Use of the Platform
You agree not to Use the platform for any unlawful, illegal, unauthorised activity. You agree not to Copy, distribute, or exploit any content for commercial purposes without our permission. You agree not to Interfere with platform functionality or compromise its security. You agree no to violate intellectual property rights and privacy of others. You agree no to upload malicious code, spam, or exploit vulnerabilities.
9. Seller Terms (If Applicable)
As a registered seller, you are allowed to list item(s) for sale on the Platform in accordance with the Policies which are incorporated by way of reference in this Terms and conditions. You must be legally able to sell the item(s) you list for sale on the Platform. You must ensure that the listed items do not infringe upon the intellectual property, trade secret or other proprietary rights or rights of publicity or privacy rights of third parties. Listings may only include text descriptions, graphics and pictures that describe your item for sale. All listed items must be listed in an appropriate category on the Platform. All listed items must be kept in stock for successful fulfilment of sales. The listing description of the item must not be misleading and must describe actual condition of the product. If the item description does not match the actual condition of the item, you agree to refund any amounts that you may have received from the Buyer. As a seller you must comply with our seller agreement and policies. Sellers are responsible for product quality, fulfillment, and returns as per the listed terms.
10. Intellectual Property
Platform is controlled and operated by Zhopit and products are sold by respective Sellers. All material on Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Zhopit is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Zhopit or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of Our various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty free, irrevocably, unconditionally, perpetually and worldwide right to Us to use the content for reasonable business purpose.
11. Disclaimer of Warranty & Liability
All the materials and products (including but not limited to software) and services, included on or otherwise made available to You through Platform are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Zhopit does not warrant that: Platform will be constantly available, or available at all or The information on Platform is complete, true, accurate or non-misleading.
You will be required to enter a valid phone number and Email ID while placing an order on the Platform. By registering Your phone number and Email ID with us, You consent to be contacted by Us via E-mail, phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS
12. Limitation of Liability
In no event shall Zhopit be liable for any indirect, punitive, incidental, special, consequential damages or any other damages resulting from: the use or the inability to use the Services or Products. unauthorized access to or alteration of the user’s transmissions or data breach of condition, representations or warranties by the manufacturer of the Products. any other matter relating to the services including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Platform or Service. Zhopit shall not be held responsible for non-availability of the Zhopit during periodic maintenance operations or any unplanned suspension of access to the Zhopit . The User understands and agrees that any material and/or data downloaded at Zhopit is done entirely at Users own discretion and risk and they will be solely responsible for any damage to their mobile or loss of data that results from the download of such material and/or data. To the maximum extend that is permissible under law, Zhopit’s liability shall be limited to an amount equal to the Products purchased value bought by You. Zhopit shall not be liable for any dispute or disagreement between Users.
We are not liable for Indirect, Incidental or consequential damages, Delays or failures caused by third-party service providers and Product issues arising from third-party sellers.
13. Termination
Zhopit may suspend or terminate your use of the Zhopit or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms and Conditions or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms and Conditions will survive indefinitely unless and until Zhopit chooses to terminate them.
If You or Zhopit terminates your use of the Platform or any Service, Zhopit may delete any content or other materials relating to your use of the Service and Zhopit will have no liability to you or any third party for doing so. However, your transactions details may be preserved by Zhopit for purposes of tax or regulatory compliance.
Zhopit may unilaterally terminate Your account on any event as mentioned in the Terms and conditions under the point no. 8. Use of the Platform. Any Zhopit credits earned as goodwill compensation, earned via loyalty or referral program or promotional campaigns or earned through gift cards purchased on other platforms will be forfeited in such cases. Returns/Refund for such Users shall be at the sole discretion of Zhopit.
If You use any false e-mail address or use the portal for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company or mislead Zhopit by sharing multiple address and phone numbers or transacting with malafide intentions then Zhopit reserves the right to refuse access to the portal, terminate accounts including any linked accounts without notice to you.
14. Indemnity
You shall indemnify and hold harmless Zhopit, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms and Conditions, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.
14. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Tirupur, Tamilnadu State.
15. Modifications
We reserve the right to modify these Terms at any time. Continued use of the platform constitutes acceptance of the revised Terms.
16. Contact Us
For questions or grievances, contact our support team at:
Mail Us to : support@zhopit.com
Contact No: +91 8122449891
Working Hours: 10am – 6pm (Monday – Saturday , Sunday Holiday)
Effective Date: 07-07-2025
Last Updated: 07-08-2025